Originally Posted by
MSPeconomist
So AA split the PNR and changed your flight, but somehow managed to delete a segment on the new PNR that should not have been changed? I'm having a hard time imagining how such a mistake could be made.
That seems to be correct. I am equally confused/surprised/flabbergasted that this was possible. In retrospect, I was put on a 15+ minute hold when I called while the agent figured out how to do this so maybe that should have been a red flag for me.