We stayed here again last week and the property is slipping off of our "favourite hotels in London" list.

Our booking this time wasn't made through Accor, as it was part of an airline package, so obviously we weren't expecting an upgrade. We did get a higher floor once I'd shown the magic Platinum card, but that was all. I found it surprising that the room we'd initially been allocated even exists: why does the hotel have any deluxe rooms (i.e. the third-from-bottom category) on the first floor?

The room was as expected, but starting to get tired. Closing the window didn't quite seal it, meaning that noise (street and wind) and chilly air penetrated. The television signal was low def.

Maybe time to spend some money and/or rebrand back to Novotel?