Hi guys, right now I am confused by choosing purchase protection or return protection, hope you can give me some advice!
2 weeks ago I purchased a computer case online. Just during the installation, there is a pre-installed cable on that case has been broken due to poor quality. I then contact the manufacture (which is also the retailer) and they said it cannot be repaired and they cannot offer me a refund. I then realized my AMEX insurance, but I don't really know what should I use, purchase protection or return protection? Since this is my first time to use that, I don't really know... What should I choose? And how does it work?
Hope you can give me some advice and thank you so much!