I've previously flown TATL economy on AA, BA, and Aer Lingus and found the quality of each to be comparable. This past weekend, I flew Iberia for the first time (economy MAD-JFK) and it is, by far, my least-favorite TATL option in Oneworld/IAG. A few of my gripes:
- When I booked the ticket almost a year ago (AA codeshare - cheap economy fare), they assigned my wife and I the worst seats on the plane (absolute last row). This seems to be Iberia's M.O. based on other posts I've seen on FT.
- I tried requesting a seat on the website, but Iberia's site didn't cooperate. I tried requesting a seat by calling Iberia, but Iberia's staff didn't cooperate.
- When checking in on the day of the flight, I asked if we could change our seats. They said alternate seats were available but it would cost 30 euro per person, even though I had Ruby status. I thought Ruby status would have gotten this waived. We declined.
- There must have been an equipment swap, because our seats were actually not that bad (roughly the middle row of the cabin). I was still seated next to my wife, but it seemed every other party on the plane got separated; some were in adjacent rows and some were multiple rows apart. The kicker was that they made no attempt to re-assign the special meals to the updated seats; it was a free-for-all. After the vegetarian meals were all poached, they brought back fruit and rolls from business class for those who actually reserved vegetarian meals.
- Speaking of meal selection, I was never given the opportunity to reserve one on their website, as their website was always glitching-out. My wife has a pork allergy and the standard meals were either off-limits for her or risky (options for first meal were: meatballs and lasagna; the only option for second meal was a ham sandwich). I would have requested a pork-free meal for her if Iberia's IT system cooperated.
- The cabin was hot and sticky. Everyone in the cabin (Americans, at least) were sweating and some serious B.O. issues were going on. When the FA came-through with water, people were clamoring for it. When the FA filled my glass, I mentioned how hot the cabin was and her response was "yes, it is hot". There were no air vents; it was the most uncomfortable flight I've ever taken.
- Not Iberia's fault exactly, but Madrid's airport is way more stressful than it needs to be. I would prefer connecting in LHR in the future, if given a choice between the two.
- Relatively minor complaint, but Iberia's IFE selection is poor - Limited selection of movies, and while they offer a decent variety of TV shows, each show only has one episode available.
I already hold a ticket on Iberia for next Summer (AA award in business class) and I might have to change it; I don't know if I want to risk a similar experience again (a lay-flat seat doesn't remedy the above issues). Are Iberia cabins always sweltering hot? Would they keep business class cabin at a cooler temperature than economy?