The_Bouncer

This leaves me with a dilemma as to what to do next. I am seriously struggling to find an alternative at this late stage.

Obviously, the ideal result would be if the hotel were to out-book me to a suitable alternative (and thereby provide what was promised, booked and paid for), but something tells me I'm going to have a battle on my hands.

I am reluctant to contact the hotel, as they will probably just change my booking to non-smoking, leaving me no recourse via Customer Support.

At this stage, I'm guessing I'm going to get stuck with a non-smoking room, trekking down to a freezing parking lot several times in the middle of the night.