Originally Posted by
lordgaino
Yes, this is basically where I am coming from. Clearly everyone on the plane was equally six hours inconvenienced. I'm not questioning that.
I am more interested in whether the level of financial compensation offered to a customer is a function of the ticket price where a specific service failure is the fault of the airline.
Obviously my expectations are more in line with what might have been offered a few years ago and that this is no longer the case.
Just to add that I don't know if dinner was available on the second flight, because the entire plane had already eaten since we were told it would not be available.
Compensation (required by law or contract) and customer service gestures (such as OP seeks over and above compensation) are not paid by carriers. They are paid by ticket purchasers, e.g. passengers and their employers.
The days of tossing out these goodies is long gone because passengers don't want to pay higher fares to support the giveaways. On an EU carrier, they have no choice because it is the law. But, the notion that anything substantially above EUR 600 (in cash no less) is appropriate for OP's suffering is off.