Originally Posted by
EsherFlyer
I didn't see if you commented on commented on the catering / refreshments on the replacement aircraft. If everything was available there then the 10k Avios starts to look more reasonable.
If not then I'd feel the same. You can typically buy 10k Avios for ~£100 via Iberia offers, and that's a very poor partial refund on something that BA claim has £000 of value over the cheaper options you could have used - however it is enough for a decent meal out somewhere which hopefully will be more enjoyable anyway. As other mention above you might have expected 30k-50k Avios the past, which makes a lot more sense in terms of trying to make premium customer feel more valued and willing to spend the same again. However, very little prospect of that these days it seems.
Yes, this is basically where I am coming from. Clearly everyone on the plane was equally six hours inconvenienced. I'm not questioning that.
I am more interested in whether the level of financial compensation offered to a customer is a function of the ticket price where a specific service failure is the fault of the airline.
Obviously my expectations are more in line with what might have been offered a few years ago and that this is no longer the case.
Just to add that I don't know if dinner was available on the second flight, because the entire plane had already eaten since we were told it would not be available.