FlyerTalk Forums - View Single Post - Hotel Theft from Luggage Room in Stockholm
Old Nov 26, 2017 | 12:48 pm
  #3  
zebranz
All eyes on you!
15 Years on Site
 
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA GGL Until April, AS Titantium
Posts: 2,633
If it were me-
1. Notify my insurance company
2. Buy immediately everything needed for balance of trip.
3. Make a list with replacement cost of all missing items.
4. Send documentation for #2 & #3 to both the hotel and insurance company.

Whatever the hotel pays (whether from the hotel or their insurance) reduces your loss and balance is from your insurance.
I would hope the hotel makes you whole and provides some type of additional compensation (whether cash, free nights, points, etc.)
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