Originally Posted by
scubaccr
However very few guests will be aware of the room guarantee, and the free first night (room only cost of stay) only applies to 'smoking/non-smoking preference' and not to 'bed type/room-type' .
Glad you've changed your view and now agree that he guarantee applies in the OP's case, but where is it documented that the guarantee only applies to smoking preference and not also to bed/room type as both are an integral part of all IHG bookings - in fact the room type also confirms smoking or non-smoking - unless "Standard" or similar room type is booked where it clearly states that "smoking and bed type cannot be guaranteed...", so can equally be dis-honoured and therefore surely invoke the guarantee?