Originally Posted by
hockeyinsider
Then there are properties that give you a one-category, maybe two-category upgrade, but still have availability for higher category rooms or suites. This is difficult because the Marriott terms and conditions expressly provide for upgrades to suites. The question is whether they have to upgrade you to a suite if one is available.
I've seen no suggestion that there might be this obligation.
I think the Starwood policy is probably, at least on paper, better because as I understand it Starwood says you're entitled to the best room or suite at check-in.
Best available room including *standard* suites only.
I can't help observing that if you're having these frequent battles with check-in staff about upgrades, doing so without actually knowing what the program benefits are creates a risk that you could be unreasonably demanding and awkward at times.