Originally Posted by
Singapore_Air
I am having an underwhelming stay at the Grand Hyatt Tokyo right now.
I checked in yesterday and I was told I am in a Grand King. I asked for a suite upgrade and was told that there are no suites available except the Ambassador and Presidential Suite. I suggested the Presidential Suite would be fine but was told that she cannot upgrade me to that. I suggested I use a Suite Upgrade voucher and asked her to double check with management but she cautioned that as the Ambassador suite costs more than JPY500,000 a night it was unlikely. The management subsequently refused.
Separately, I was told breakfast at the main restaurant (The French Kitchen) is chargeable for Globalists (4900 JPY).
Ehh - Not sure what you were hoping for on that one - Both the upgrade at check-in and TSU book into low tier suites at this property. They may upgrade a short stay to a Named suite occasionally for frequent guests or for something special but definitely not policy. At this particular property these types of upgrades seem few and far between (This hotel always seemed meh for Tokyo - as a result I book most at PHT / Andaz Tokyo). On the breakfast if I recall correctly the club is the only option for this property as a Globalist. If the club is extremely packed reach out to the team on twitter or your PL agent and request access to restaurant to take your breakfast they can work with the hotel directly occasionally I have been given the option for breakfast in the restaurant due to occupancy of club rooms (such as at GHSF/GHSIN). Again YMMV, but keep the expectations in check at this property.