Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
Smoking preference guarantee
Some time back, I booked a smoking room at an IHG hotel in London for next week. The booking was confirmed as smoking. Since then, it seems that the hotel has gone all non-smoking. I have had no contact from the hotel.
I seem to remember reading somewhere the IHG hotels are bound by the Ts & Cs to give the first night free if they don't honour the booked and confirmed smoking preference.
Does anyone know anything about this?