Originally Posted by
Vince Chan
And my recent stayed with the W is at Hong Kong....this is supposed to be one of the best W hotels in city locations and probably the only SPG in Hong Kong that has a better reputation, but the overall experience with regarding to the service and overall public area is nothing even close to a luxury hotel should be. People have to wait in line to check in, public area is busy and noise sometimes, no staff there greeting or help you without asking, the service there is nothing different to any regular 5 star chain you can find in Asia city.The rooftop pool and the gym is quite nice thought.
The first impression in the lobby to me is the key to tell what kind of this hotel belongs to, and to me JW Marriott in Pacific center , despite it feels more formal and business than the W, it feel more like a luxury hotel to me comparing to W. The lobby and public area is always quite, the lounge in the lobby is amazing, I went there on a sole trip and they provided me magazine and newspaper once I sit down, reminded me to watch your step when I to went the bathroom. I 've similar experience with Grand Hyatt in Wan Chai area, the active and more personal service they provided there is just different to my experience in W.
The J.W. Marriott in Hong Kong is very nice, but for true luxury the only choice is The Peninsula. I stayed at both hotels on my last trip to Hong Kong; cash at The Peninsula and points at the J.W. Marriott. The Peninsula was kind enough to use one of their Rolls-Royce house cars (the hotel told me they have the largest fleet of Rolls-Royces outside of Her Majesty the Queen) to drive me over to the J.W. Marriott, for free. It was quite the scene when I pulled up. I think the only difference in service is the staff at The Peninsula would have wiped my butt if I asked them to do so. The J.W. Marriott was exceptional in terms of service, but the rooms were a little outdated. I believe they've been renovated since then. This would have been 2014.