Hi guys,

I booked a direct fly LAX-HAV RT for my family, for a work related emergency i had to cancel our fly, now that i am out of the woods decided to book again and to my surprise Alaska will not fly to Cuba anymore after Jan 22, well here is my dilemma, i have over $1500 sitting in AS wallet plus a $250 voucher gave it to me because a problem i had when someone at AS deleted my old account without moved the money i had in my old wallet to my new wallet (had 3 different accounts with AS) plus the companion pass discount for my AS business credit card and there is no travel plans including AS, i fly Southwest all the time, i live in a SWA hub, here an example: from my city to Miami flying AS in December i have to go to SEA then ORD then MIA 13 hours fly and with SWA is a direct 4:45 hours fly, the only reason i booked AS was to take advantage of the non-stop fly to HAV.

My question is how can i take the money out of there?, i've called several times with no luck, the last time i was told to book a fly and use the $1500 lol, is there any way to get that money back without flying AS?.



Thanks in advance for your help.