Originally Posted by
Diplomatico
I suggest that you didn't wait long enough for the product change to update in the Chase system prior to attempting to apply. Or you got a CSR that was misinformed.
I was thinking this, but my friend said that a branch employee independently repeated the same explanation to him. It was also surprising to me as I would think the product change by definition would make it such that he no longer had a Sapphire card. I didn't quite buy the explanation of "once a Sapphire, always a Sapphire", even after a product change, so perhaps he does have to wait for it to propagate through the system.