Originally Posted by mrvincent

I’ve read a few comments similar but after this morning’s fiasco at EDI (Gold called, people move out of line to overtake those not moving forward, Silver called 20seconds later, there’s now 2 queues moving into priority, Bronze called 20 seconds after that and there’s now 3 parallel lines pushing into the bottleneck at priority). You cannot start one group until you know the last one is finished.

Reality is that re-labelling the groups is irrelevant if there isn’t a total change in the process and staff behaviour. That’s what th focus needs to be on or we’ll end up with the same old frustrating free-for-all.