Originally Posted by Marriott Concierge
Another thing to consider is the aspect of what hotels are responsible for everyday. Each hotel has duties such as pre-blocking rooms, check guests in/out, help people on the phone, etc. It is one thing to answer the phone or read a piece of paper off the fax machine. It is another to gain access to and maintain a general email box.
These are great points....remember folks the avg Fairfield Inn will probably only have a couple of associates working at times where NYC Marquis will have a few hundred at the slowest times.....but I do know the printed directories do include email addresses for some hotels (typically someone in sales)