FlyerTalk Forums - View Single Post - Advice on approach / expectations and service recovery
Old Nov 19, 2017 | 2:10 pm
  #11  
bhrubin
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Like most others, I’d agree that the night being comp’d is appropriate and obvious.

I also agree that, due to your Plat100 elite status and 500 nights, the hotel going a little above and beyond isn’t inappropriate, either, but that absolutely depends on the brand. For a midscale or upscale hotel, I would not expect more; for a luxury hotel, I’d expect perhaps points toward (but not necessarily equivalent to) another free night or perhaps a food/beverage credit of some kind as an additional gesture of apology.

That being said, it is fair to get only get a free night credit, either by comp’ing the night in question or awarding points equivalent for another night.
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