Originally Posted by
BlondeBomber
Was this booked on your errorplan account or a non-status members?
The only explanation I have is that if it was a non-status account, erroplan's IT can't deal with a status member on a non-status account for some transactions. Has worked great for my family members the other way (non-status member on status member errorplan award resulting in non-existent upgrades being moved to the front of the cue and eventually the plane).
If it wasn't offered at OLCI and it was on your account, I can't figure out why not--would be interesting to get a read from others if they have been able to do this easily with OLCI and whether the reward was from a status or non-status account.
Maddening either way though--you still didn't get your upgrade!
I'd booked the ticket myself from my own Aeroplan account. Yeah, in the past when you couldn't update the FF number, the system seemed to have some issues where it would pick up the status of the account it was booked from, not the person traveling and there was no way to change it. Since about August, it seems to work OK where you can actually add the Aeroplan number at check-in (worked fine, as my status printed on the boarding pass). The staff basically said that the system hasn't been updated to allow eupgrades on Aeroplan tickets, despite that it's a published benefit.