Dear FTs
I've recently crossed the 2M mile mark and noticed on the mobile app that my status was shows as being "upgraded to DMP", or something along the lines.
I expected the "upgrade" to take place during my month of renewal. I noticed, however, that the message disappeared a week later and contacted the Marco Polo team and sent them a screenshot. I was then informed that DMP is no longer given and is obsolete by the MPC and what I saw was a bug no the app !
This was from the CS team in HK. Was I given some BS answer? Not sure why they would give and then take this and not sure if it is even worth my time. I am already PPS QR Platinum and Gold with 2 other airlines so keeping things up is difficult....my loyalty with CX is shifting...or perhaps they already know?
Would love to get some insights and experience on this.
Regards