Originally Posted by
Dogmatick
Got this today:
Further to your previous email, I can now confirm that all airport check-in agents have been trained to process mileage upgrades and hence, this procedure is no longer carried out by the ticketing desk. In order to avail of the applicable discount, I recommend that you approach the Etihad Airways check-in counters on the date of your next travel.
Fingers crossed
So the email dogmatick received was in fact a complete lie....I can understand check-in staff in remote areas not being able to process this , but in Etihads home hub ! .....just about sums it up doesn't it