Originally Posted by
Canada101
I... It's ridiculous to pretend that this wasn't the properties fault since it happened at the property. That would be like saying that a bad steak isn't a restaurant's fault because the beef that was supplied was of a lesser quality. The fact of the matter is that everything that happens on the property while you are there IS the responsibility of the property. If there is no hot water, it isn't the water heater manufacturer's fault, is it? So my sense is, you are owed at least the points for a free night and given your 500 nights at this one property, they should be doing a little bit extra as a gesture of goodwill.
I would have to respectfully disagree with the analysis. In both examples, the hotel is directly involved. It bought, transported, stored, cooked and served the steak. If the steak was, say spoiled, the due diligence in its preparation would discover that. Similarly, the hotel maintains the hot water on-site through its maintenance department. By contrast, a fire alarm is almost always maintained by an outside vendor. I doubt if the hotel can do anything beyond vetting the vendor. Since the OP has 500 nights free of any major incidence, I would say that the hotel has adequately vetted the vendor.
I would opine that since the OP has 500+ good nights at this hotel, I would not engage in any behavior that might be perceived as opportunistic. I would submit that the hotel has earned the benefit of the doubt and one night's worth of points is an adequate service recovery. Just my $0.02