FlyerTalk Forums - View Single Post - Advice on approach / expectations and service recovery
Old Nov 17, 2017 | 1:44 pm
  #5  
remymartin
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Originally Posted by teeceedee
I was generally expecting around 20-25k as being fair. Maybe I put more emphasis on the inconvenience factor, but recovery for the night alone seems short. I don't entirely believe it was out of their control - buck stops with them when it comes to vendors, but the non-apology I received irked me a bit.
You originally wrote 10-12k / night. If it's Cat 4 it's 10k, if Cat 5 either 12 or 16k. Check their category and request 16k if it's a Cat 5 property.

Without quoting their e-mail I'm not sure anyone will side with you more than this.
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