Originally Posted by
Oxon Flyer
What were/are your expectations from them for a full and complete service recovery in this situation ?
I was generally expecting around 20-25k as being fair. Maybe I put more emphasis on the inconvenience factor, but recovery for the night alone seems short. I don't entirely believe it was out of their control - buck stops with them when it comes to vendors, but the non-apology I received irked me a bit.