This thread is documenting my descent into insanity as I deal with Accor CS. So after a long phone call yesterday to CS the nice agent agreed I was not properly credited. It required me to explain to her that the earn rate is not 40 euros earn 2000 points. She was not really aware of the basic of the program.
And this morning I had an email saying they rectified and I am now awarded the correct amount of points based on the invoice. And it is .... wrong. Still missing 700 status points and roughly 1500 award points.
How do I manage to get them to do the right thing ? Is there anybody at Accor CS who knows the program and actually provide Customer service?