Originally Posted by
quantumofforce
If you're there before the end of boarding and the outbound isn't delayed then you fulfilled your contractual obligation and Air Canada did not. CBC and court seem to be the only things Air Canada seriously listens to when it comes to complaints.
I don't think there is anything related to contractual obligation in this. Starting with, if you got there late, it's because the airline got late. From the time you checked in for the first flight you are under their care.
My recollection is that the CTA agreed with AC that if you arrive later than the gate cutoff, it's OK to offload you. But, as AC was actually doing, if you arrive past the MCT, it's not OK. Mind you, not clear to me that even the gate cutoff would be acceptable, since it's their fault in the first lace that you did not make it.