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Old Jun 10, 2004 | 11:14 am
  #8  
rahmanbar
 
Join Date: May 2004
Posts: 915
Chris - I'd like to second longing4piedmont's motion.

It makes so much sense.

As an example, my wife and I have reservations for the Curacao Marriott Resort several weeks from now. I wanted to communicate with them, but could not locate a unique email address for them anywhere on the official site.

I eventually found it on one of the tourism sites sponsored by either the government of Curacao or their tourism board (I forget which). I utilized it and got a prompt, personal and signed reply from one of the hotel staff.

What Longing4piedmont posted was utterly logical IMHO since implementation would not only enhance customer satisfaction and site usability, but also from the perspective of the staffs of Marriott's properties make one aspect of their jobs easier. And, please allow me to opine that going the roundabout way - through the sites "inquiry-question" page in order for it to be rerouted manually is unnecessarily cumbersome and wastes time. Besides, how will the sender know whether their message was forwarded?

After all, wouldn't they rather be made cognizant of guests' requests and questions prior to their arrival at the front desk and be able to take advantage of extra time in dealing with them?

"L4P's" suggestion ranks among the best made since you arrived and as such truly merits consideration by Marriott (and a report back to us as to whether or not its future implementation is something that not only guests, but Marriott and the individual Marriott properties can look forward to becoming a reality).
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