Originally Posted by
hawaii777
Does anyone happen to know if there is any compensation provided when a non-lie flat plane is substituted on a “guaranteed” route? A co-worker flew to Haneda earlier this month in paid Business Class from/to Kona and in both directions she got a non-converted plane.
The term "guaranteed" probably shouldn't have been used here. HA doesn't guarantee lie flat seats but sells the market as such. With all things at an airline, logistics can get in the way and what was expected may not happen. From what I understand, every effort is made to prevent a lie flat route from seeing the old recliners. There was a little bit of schedule disruption when a/c 375 had its engine issue last week, I suspect there were some knock on effects by that. This situation can also be similar to when a 767 substitutes for a 330 or vice versa.
I'm not sure what the official policy is in your colleagues situation, but it can't hurt to contact consumer affairs and ask.