Originally Posted by
earlyriser
Out of those that have had flights honoured, did you use the words "Bait & Switch" or not?
I doubt this language has anything to do with fares being honored or not. The DOT sends a generic response to all complaints that it either falls under valid complaints or not, then forwards to the airline for further review.
Clearly after receiving a certain number of these complaints around this fare DL higher-ups made an executive decision. I'm sure a number of people claiming non-refundable expenses also contributed to their decision.