Originally Posted by
ph-ndr
When showing up to the check-in machine I took 5 seconds extra to look at what was different here from other machines. That resulted in being assailed by two CX staff, one on each side, trying to talk me through this like I was an idiot (I may be, but I'll take that verdict from qualified health professionals, not CX staff) at roughly 100 words per minute. One of them proceeded to starting tapping all across the screen and making my choices for me. At this point I had my first implosion and in very uncertain terms told both of them them to take two steps back, clam up and speak when spoken to.
This is also one of my pet peeves. I like to do things myself if that's what they're designed for, and I hate it when over conscientious staff come over and want to help, and end up doing it for you. I know they're trying to be nice and helpful, but some people are smart enough to "self-service" when it's meant to be self service.