FlyerTalk Forums - View Single Post - Two adults, two kids in European Marriott?
Old Nov 13, 2017, 4:05 pm
  #24  
whimsey21
 
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
Originally Posted by Orange County Commuter
I really wish I had bookmarked the story I read years ago. I can't recall if it was on here or maybe TripAdvisor.

Anyway the entire rant was some person who assumed what posters on here keep saying "They will look the other way" and showed up at the Courtyard in Paris with kids only to be told "NO"


Lots of screaming apparently, calls to Marriott with "DYKWIA" announcements etc.... and they wound up paying an inordinate amount to upgrade> Marriott pointed out "you booked a room for two and showed up with 4, we did nothing wrong"

And one of the points the storyteller kept screaming about is that they were LITTLE kids so they could sleep in his bed. Hotel said NO!

Don't risk it!
I agree- bad things can happen if the hotel isn’t aware of the number of guests in advance. I once stayed at an spg propery and received confirmation in advance that my kids would be free (along with an elite upgrade to a suite big enough for all of us), About a month after the stay I received an email from the property saying that they had learned we had more than 2 people in the room, and had unilaterally charged my credit card for an extra person. Needless to say I was very irritated and immediately emailed the GM with a copy of my correspondence with the hotel regarding the children . They did remove the charges a few days later, but without apology - I’m quite sure that without the email trail I would have been out an unplanned (reasonably large) expense...
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