Originally Posted by
zzpitt
Not to sidetrack the thread, but curious as I've now seen this mentioned in a few threads recently and wanted to clarify. Don't have a Twitter account, but I'd create one if I thought it would help in a case like this. But my question is, are people just submitting their issues on the public AA twitter profile, or sending direct(private) messages to the AA twitter profile regarding the issue? Clearly this will show my lack of savvy with Twitter, but are talking something like "My stroller was lost in route to PHL, Help! #AA " or "Flight delayed, need help getting to DFW #AA " on the public page or more detailed private messages like you'd send to a traditional customer service link?
I send a direct message, not on the public feed. And tweeting AA is one of the few things I use Twitter for. I learned how to use it at the recommendation of this board. Last time I had to use it was in an IRROPs situation when the wait on the phones was 3+ hours, and I had a trip for the next morning that still hadn't been ticketed. They were able to get it pushed through.