Not to sidetrack the thread, but curious as I've now seen this mentioned in a few threads recently and wanted to clarify. Don't have a Twitter account, but I'd create one if I thought it would help in a case like this. But my question is, are people just submitting their issues on the public AA twitter profile, or sending direct(private) messages to the AA twitter profile regarding the issue? Clearly this will show my lack of savvy with Twitter, but are we talking something like "My stroller was lost in route to PHL, Help! #AA " or "Flight delayed, need help getting to DFW #AA " on the public page or more detailed private messages like you'd send to a traditional customer service link?

To OP: That had to be frustrating, it's difficult enough to go through the process with a stroller, I can't imagine trying to do it without! Out little guy would be riding around the conveyer belt or trying to escape down a jetbridge...