I still don't like the 1-800 call centre business. Landed at YYT at 1:30 am last night. Forgot my cellphone on the plane - not the first time. Phoned the concierge, pressed 1 for "day of travel" and left a message. This morning I woke up to find 2 phone messages. One from the concierge desk giving me detailed directions on how to use the lost luggage button on the website which, according to them, is the only way to locate lost items. The other was from the baggage guy at YYT telling me I'd left my cellphone in my seat and should come by and pick it up. YYT staff are the best!