Andrea at FCO was awesome on my recent trip - met me before I even got off the plane on arrival, helped me (and wife and son) through to passport control. Then said hello before I'd even got to the check-in counter on my return flight, helped us through fast track and later got us onto the plane first. It definitely saved us considerable time and stress.

Additional fact that I'm sure was a factor in helping us out so much - my son is disabled and uses a wheelchair, so it's not a normal travel experience. Which makes Andrea's assistance even more valuable and appreciated.