Originally Posted by
danger
It's clear that it's not possible to use TSUs at this hotel (although I can't actually find it in the World of Hyatt T&Cs) but in what other ways the do program rules not apply?
They don't upgrade to the highest category room. Most Diamonds report a one or two category upgrade. Has been this way for years.
There is no pattern of offering Opera Deluxe rooms to Diamonds, even when they are available.