Originally Posted by
m0hamed
WoH of rules don't really apply here. Whether we like it our not you can't apply a TSU nor will they upgrade Diamonds to Opera Deluxe, arguably the best non suite room in the same way the PH MEL will always give Diamonds a Club Deluxe.
It's clear that it's not possible to use TSUs at this hotel (although I can't actually find it in the World of Hyatt T&Cs) but in what other ways the do program rules not apply?