Originally Posted by
RogerD408
If they mistyped your card number you would not have received any notice and AMEX would not be able to find it either. I still hold that this is a staff training issue. I find many CSRs will make up stories to support what happened and not want to take the time to research and get the issue fixed. Raising the issue with MR should cause a report tagged to the property and if they see a recurring issue will take appropriate action. Also, bringing it up with the GM will alert him/her to the problem and maybe keep the problem from happening in the mean time.
I didn't see what the resolution was. If the property is not willing to correct it, file a complaint with AMEX and let them investigate (by the way that should cost them something) and get their attention that you are not just going away as they may hope people will do.
It is always wise to confirm your rate even if the FDC fails to do so. There is a fair argument you agreed to the new rate at check-in/check-out.
At the end of the day, they overcharged me due to an error on their part. According to the CSR, they have to explain things to accounting every time one of these occurs, so hopefully sooner or later the camel back will be broken.
The resolution is that they are refunding me the difference between what was charged and what I was supposed to be charged. If MR wasn't gonna play ball, I was going to dispute the charge with Amex, but glad it didn't take that kind of strong-arming.
You may think that it is wise to confirm the rate, but one shouldn't have to do so. You book at a certain rate and, unless MR advise otherwise between booking and check-in, there is no reason to think that something is wrong.
And I do not agree that it is a fair that I agreed to any adjustment to the rate, especially if I don't find out after checking out that they have hiked the rate without notifying me.