Originally Posted by
techie
Ooh Marriott, you have been a naughty boy...
Apparently, if the first time Marriott run your card for a reservation and the Marriott system doesn't like what it gets back then they cancel your rate but if it goes through fine the 2nd time they run it then the system auto-rebooks you but at the rate at the time, which is likely to be noticeably higher.
There is clearly a flaw in Marriott's system, because they shouldn't cancel the original rate at the time of booking until all tries -- however many Marriott do -- are exhausted.
It seems like an easy enough fix for them to implement, they just have to have the system remember the original rate or not cancel it right away. And unless you cross-check your folio with the email made for the booking, you will not know.
And there are no obvious signs at the time either: Amex didn't contact me to say there was a problem and neither did the hotel when I checked in.
Not cool Marriott, not cool...
That's not true at all.
When you check in, Marriott runs your credit card for room+incidentals for your stay -
as does every hotel/chain If it 'doesn't like what it sees' & there's a problem, that means your card got declined. Your issue should be w/ your credit card provider (in your case AmEx),
not Marriott.
If your card is declined they (Marriott & others) will ask for another card. That's easy to solve. Give Marriott another card to get checked it or call your provider to get the current card situation resolved.
BUT - Marriott
DOESN'T change the rate - Marriott literally does not care which card you use or how many you use - it doesn't change the rate - at all. Total BS.
However, in addition to your credit card problem, if by chance you thought you had a reservation & didn't & then tried to book it the night of arrival, then yes the rate can change.
I know Marriott staff & they will bend over backward to help folk out, but the potential decline or other issues is not the propert(ies) faulrt).
Please be specific on the property, what what said, your card (sans#), etc, etc,etc.
Cheers.