Originally Posted by
techie
'Marriott' and the property are all the same 'Marriott' to me. Let's not split hairs. When I have a problem, I call the main helpline, I don't call the hotel I stayed at.
How you (& I) would like the (hotel) world to work and how it actually does are two different things...
I don't follow. Was this a prepaid advance special rate when your card was first declined? And the rate changed at check-in but you failed to notice it?
Or first declined at hotel check-in? They let you upstairs without telling you the card was declined? And the rate increased? And again you didn't take notice?
More details please. Do you have the original confirmation of the initial rate? (my never seem to come to my email so I feel for you if not.)
Just today I spent an extra 15 minutes in line at Staples where a CORPORATE email & coupon did not match the SKU and description of the case paper they were pushing. The poor LOCAL branch manager scrambled to figure out what was wrong and correct it. In a nutshell, getting angry or trying to explain to CORPORATE was not going to fix anything, it was resolved locally.