Originally Posted by
jorun
Example 1: LHR-YYZ-JFK. YYZ is just a connection (4 hours layover)
Ok just focus on this example.
Now the airline will lost your baggage or there is an overbooking at YYZ.
does this situation fall under CTA jurisdiction although you have only a connection in Canada?
In the situation you mention your baggage is going Intl to US via Canada, you won't see on a short layover it so won't know it's lost until you arrive in the US. If the flight is overbooked then firstly you are going high up the list after a connection, but then it falls to the airline as to their overbooking policies.
I have no idea whom to go to if the airline doesn't meet your expectations (which most do not given your choices in that entire route are basically AC and BA). Probably the media.
Has something actually occurred? If I considered everything that could go wrong with travel I'd never leave the house.