Originally Posted by
EWR764
I too was a bit surprised and put off by the FA's attitude. Tom handled it in stride with the usual class, but unfortunately the situation got worse as our HNL-EWR flight canceled shortly thereafter, and not nearly enough F seats were available on UA back to the mainland to accommodate the displaced pax...
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UA was quick with the 'apology' e-mails and I hope everyone got their downgrade comp!
I figured everyone flying back from UA747 would be pretty bummed after being on such a special flight with such a high service level. 2hr delay, cancellation, being sent to Y, that's got to sting and make one miss the 747 even more.
Originally Posted by
eklapper
I was in the galley with Tom when this FA mouthed off. He grabbed nuts and she went "HOW DARE YOU! Those are for the pilots!"
He was cool about it, but I honestly couldn't believe what I saw. She was the nastiest FA I've seen to date on UA, and to mouth off to Tom like that is next level.
Originally Posted by
NikoGoutakolis
Unbelievable. At it’s best, the customer at Untied is truly one-of-a-kind, exceptional, almost. At it’s worst however, United is not a friendly place.
This level of variance is my biggest concern with United, luckily, I’ve had more exceptional experiences than sub-par ones of late, but this is concerning.
I figure anyone that has flown 19MM (or in his line of business) will have learned how to deal with rude people.
I'd much rather have good consistent service than sometimes excellent, sometimes horrible. It's just like a restaurant. You might have the best meal of your life, but if they can reproduce that same experience every time, then it's a crappy restaurant.