Hi folks,
Wonder if anyone could help shine a bit of experience on my little predicament.
My partner and I were delayed over four hours on BA17 from LHR-ICN.
At the time, we were told that there was a technical issue with the cargo doors and extra checks were needed because it was a 787.
After chasing up on the phone with Customer Relations, they tell me that it's not eligible for compensation because it was a ground ops issue. (Although, isn't ground ops at T5 operated by BA themselves?)
On the e-mail I've received they gave me a full lowdown on their opinions on the delay:
"260 minutes of delay was caused by damage during ground ops (code DG) This isn't payable under EU Legislation
3 minutes caused by airfield slot delay (code ATZ) : This isn't payable under EU legislation
4 minutes caused by equipment blocking the stand (code GTB) Payable under EU legislation but not enough of a delay to be eligible"
Does this sound like I've got much of a chance here?