FlyerTalk Forums - View Single Post - Why chain hotel are business while Luxury are leisure?
Old Nov 8, 2017 | 4:27 am
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Vince Chan
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Join Date: Dec 2016
Posts: 319
I found most reviews type are " business travel" from tripadvisor if it's a Marriott, Hyatt, Hilton, SPG..ect. No matter it's a hyatt ,grand hyatt, a marriott ,JW Marriott, a Westin, or A LM(claimed as lifestyle type)

But if there is a Four Seasons, MO, The Peninsula , even if built right next to a Marriott or Hyatt, the percentage of review type are mostly leisure traveler instead of business.

I found there are smaller percentage of business traveler if it's a luxury hotel brand, but for a regular 4*/5* chain, it attracts mostly business type customer, even it is in a urban leisure /business mix city such as most Asia city. Even it's a so call lifestyle brand such as Westin or LM or Renaissance.

People tend to categorize a full service 5 star Marriott/Hilton/Hyatt as " a good business hotel" as long as it's located in city, but seldom heard any review would consider a MO as"good business hotel", why? But a full service SPG/MArriott/Hyatt properties in prime downtown location such as Renaissance Bangkok or SHeraton Saigon or JWM BKK , or Grand Hyatt HK, should attracts all kinds of guests, why people usually put the"business hotel"label on them?

I though courtyard is for Business people, not a Grand Hyatt?


And if chain hotels attracts and profit from mostly cooperate/business guest instead of leisure traveler, why they still create a image of upscale and claimed themselve and slogan in web page as " choose your luxury hotel here in XXX", instead of "business hotel"?

I really don't get it, they attracts mostly business guest, but emphasis on the leisure word"luxury". Such as grand Hyatt, JW Marriott in HK, it's very top hotel, but people tend to think it's business hotel, but I rare heard people would put the label " business hotel" on MO or The Peninsula Hong Kong. And indeed JWM in pacfic center and Grand Hyatt in convention center attracts mostly business people while The Peninsula close to Sheraton attracts mostly leisure traveler.


Is it correct to make a conclusion that Chain program company are mostly attracts business / cooperate while luxury chain are mostly attracts leisure traveler? Can a smaller luxury hotels holds a MICE event? Such as a 300 rooms MO , and do they want to? Do four seasons(in Asia) MO and Peninsula want to attracts cooperate client and holding MICE event? Or would they afraid this would this would do no good to their luxury and intimacy image?

Last edited by JY1024; Nov 9, 2017 at 12:48 am Reason: Dupe threads
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