Originally Posted by
asoare13
I am in the same boat as you - my travel agent requested a refund from BA Trade and BA confirmed that the refund was processed, but it never showed on my credit card.
@
botham what is an email address that I contact them at? I don't want to pay 55p/minute to call them. And I want to have a written proof of our correspondence.
I am sorry that you are suffering in this way. I never found an email address and as I didn't travel on the affected booking I didn't file the EU261 compensation claim, which at least gives a one way contact,
When BA told me a refund had been processed to the TA, it took some time before it arrived in my account.
Eventually I started tweeting to BA and the Chief Exec and BAEC offered to assist. Have you an email for your TA?