Originally Posted by zombietooth

Now that we are older, my SO and I always fly in J or better internationally. Being tall has made it almost intolerable for me to sit in coach for any significant length of time, even in E+. In fact, the last time that I didn't get an upgrade internationally was in 2014 from HKG-ORD where I had to stand for most of the flight just to prevent cramping.

With the above being said, all that UA has to do to get my business are the following:

1. Provide a comfortable lie-flat seat-they do.
2. Be among the cheapest-I only buy Z/P/W fares (always on my dime) and have found them very competitive internationally.
3. Treat me well in IRROPS situations-they have done an excellent job with this for me over the last several years. In fact, I feel like they give me GS level treatment sometimes e.g. when they booked us into J on another carrier to get me to Japan on time last year after our flight went mechanical.

I don't care about the substandard food, the sometimes surly FAs, and the bad IFE (my last two flights, it didn't even work for the entire flight).

My expectations match UA's reality.