Wonderful recent experience with KLM over a 'feature' called 'Code Share' where the rules and regulations are it seems only available in Cyberspace, while the 'feature' doesn't work when trying to fly with KLM...........

Read on:.........

[20:35, 10/30/2017] Hello KLM, I am puzzled when I try to find on your website a Multi City set of flights that goes 02/05/2018 CWL - ONT, then 16/05/2018 ONT - GRU, then 30/05/2018 GRU - CWL and KLM cannot find anything, yet your Partner called Delta can find them all and 2 of them are KLM flights!
Why does your Multi City facility not work correctly with your partners?
Has someone not paid the electricity bill between here and the USA, or do you really want a KLM Frequent Flyer to put his business elsewhere?

[20:38, 10/30/2017] P.s Expedia are offering me the full flight program with Delta, KLM are in the NON Operational seat!.

[09:20, 10/31/2017] KLM Customer support: Hi,
Thank you for reaching out. We sincerely regret reading that you are unable to create a new booking via our website. We are currently investigating this. Once we have an update, we will let you know. Your patience and understanding is appreciated.

[10:47, 10/31/2017] : Hello KLM. Having received a Booking Reference ‘JWYQB7’ from you. I cannot find or get at this on your website to see what the cost would be. Can you assist please? Thanks.

[15:10, 10/31/2017] : Hello again KLM as your reply is taking a long time to appear then please cancel that Booking Reference as the business has been placed elsewhere who were more responsive in providing answers.

[15:18, 10/31/2017] KLM Customer support: Apologies for the late response. We regret to hear this. Nevertheless, we thank you for your cooperation and for letting us know this.

[17:07, 10/31/2017]: Just too also advise you that the itinerary that was set up with Delta but included Code Share Flights with KLM could then not be accepted by KLM as the part of the trip that went ONT to GRU was unacceptable to KLM.

[17:09, 10/31/2017]: While the other way when we wanted to come back direct from GRU to AMS and then CWL was not acceptable to Delta.

It leaves this Code Share ‘benefit’ as a rather bad joke for fare paying passengers.

[23:03, 10/31/2017] KLM Customer support: We understand your concern. However, due to code share agreement, you will have to follow rules and regulation of its operating carrier for any extra services. Any code share flights are not eligible for online discounts and from this you cannot purchase extra baggage allowance on our website but only at the airport. Kindly let us know if you have any further questions.

[07:13, 11/1/2017] My itinerary did not include any ‘extra services’ as you put it while I was not interested in any extra baggage allowance.

The reason for denial by Delta to be able to fly with KLM from GRU to AMS and then CWL instead of Delta and the route GRU to ATL then after a 9 hour layover fly to AMS and eventually CWL was purely ‘financial’ as I was told that KLM would not give any of the fare cost to Delta.

How kind of KLM and rather inconvenient for the passenger.

However as KLM would not accept the full itinerary even on ‘Code Share’ it meant 2 separate sets of tickets from KLM at a cost of £3900.

While the full round trip set up by Delta was £2853.

Who is ripping the passenger off under the guise of this feature called ‘Code share’?