+1.

They couldn't book me a restaurant 2 months in advance.

Centurion Lounges are overcrowded and downgraded. You get 1 glass of champagne or premium liqour per visit now, no longer free-flow. To get 3500 quid of value out of that I would have to live there and it would have to be less crowded so I can actually use the spa/showers.

Centurion Hong Kong are doing their annual member survey now. Keep a look out in your inbox, UK might do a survey, too. Be sure to let them know how noncompetitive the product has become.