Strange. I took it all the way to booking for the local HP and it worked fine when I posted my first response.

I just tried to complete a booking at a HR and it errors-out, so there is a problem.

Hyatt CS is so terrible these days I don't see how you're going to find out what is really going on. It makes no sense to load these rates and then not honor them.

Luckily I am leaving Hyatt for good as of 1 JAN.

Good luck.