Originally Posted by
RobOnLI
IMO you got three agents who clearly don't know the policy.
The first two agents in the club were wrong. But do you really expect them to know the ins & outs of SDC? They don't likely know them.
The DM line should have been able to get you into F as well. You had a horrible agent there.
This is all assuming you know there was fare class availability in the cabin and not just looking at three open seats on a seat map because the seat map is not an indicator of what DL is willing to sell on the flight. If they were willing to sell seats on F then you should have been able to get one.
The best solution: HUCA.
-RM
Why wouldn't the SC agents know the rules. Some seem to want to make excuses for poor service. A few clicks on delta.com and the policy is clear and concise:
If you have a premium cabin fare, -- including Delta One™, First and Business Class -- you may make a same-day confirmed change as long as a seat is available in the premium cabin.
https://www.delta.com/content/www/en...l-changes.html
There is zero excuse for an agent to not know this in late 2017 other than poor training.